ITIL V3 Foundation is the entry level training especially for IT professionals. Every IT company needs experts who are qualified to deliver best IT services.
Training Helps For
Basic knowledge of ITIL framework
How ITIL enhances IT management service
IT professionals or others working in an organization require more knowledge in ITIL
Course Contents
ITSM And ITIL Introduction
ITs TCO (Total Cost Of Ownership), ITSM value for business, about ITSM, CSF (Critical Success Factors)
Concepts of ITSM
IT service provider model, domain map, IT governance, ITSM lifecycle
IT resource management, quality management, security management, service providers capability model, deploy of service provider model
Managing services using ITIL, history & description of ITIL
ITIL service lifecycle and management process
Lifecycle of Service Management Introduction
About service lifecycle
Service strategy principles, processes, and objectives
In details about utility, warranty and value creation
Service assets, provider types, portfolio, and portfolio management
Service Strategy
About service strategy
Service strategy key concepts
Process of service strategy – demand management, management of service portfolio, financial management, and management of business relationship
Service Design
Introduction and key concepts of service design
Objective of ITSM service design
Service design process, principles, portfolio
Measurement, technology, process design
Models of service provider
Service design process – management of service catalogue, service level, supplier, capacity, availability, IT service continuity, information security, and design coordination
Service Transition
Service transition introduction, life cycle, objective, processes, goals, and value to business
Models and principles of service transition
Processes of service transition – support, planning and transition, change management, deploy & release management, knowledge management
Service Operation
Service operation introduction
Process of service operation – event, incident, problem, access management, request fulfillment
Functions of service operation
Continual Service Improvement
Continual service improvement introduction
Models and principles of continual service improvement
CSI objective, model, goal, and principles of CSI
Service level management, service reporting and measuring framework